Your favourite store allows you to see services available and book appointments
Contact us
Our Customer Care Team is available Monday-Sunday 9am-5pm to answer any order and service-related enquiries. They also love to hear your feedback.
Manage your order using our 'Self-Service'
You can check, cancel, change the address and manage your orders 24-hours a day, 7-days a week by accessing your account.
For information on how to return a product please click here.
Online Support
Chat with our team via our messaging widget or send us a message on our Facebook or Instagram pages.
Email/Webform
To contact our Customer Care Team, please complete our simple webform below. Here you can view your previous order numbers and tell us which order you are referring to.
Monday - Friday: 9am - 5pm CET
Saturday, Sunday & Bank Holidays: 9am - 5pm CET
Closed Christmas Day
Sephora
BERKSHIRE HOUSE,
168-173 HIGH HOLBORN,
LONDON
WC1V 7AA
* Please note that we are open until 1pm on Christmas Eve & New Year Eve and that we are closed Christmas Day and New Year’s Day.
*Find out more about our wide range of delivery options.
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