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Returns Information
UK Return Policy
We
offer a FREE pre-paid return service on all UK orders.
ONLINE ORDER RETURN POLICY
UK
Returns are FREE and trackable, printless option available.
You
have 28 days from the date you receive your order to return it for a refund.
Once
received by our distribution centre, it can take up to 10 working days for your
products to be processed back, and refunds can take up to 5 working days to
show on your account.
Please
note that all items must be returned in a saleable condition. Customer hygiene
and safety is paramount, items can only be returned for a refund if they are
unopened, unused and with all tamper-resistant seals, packaging and any
cellophane intact.
We
are unable to offer a refund or replacement on items that are not re-saleable
and reserve the right to not accept non-compliant returns for health &
safety purpose.
Purchases
made on the Sephora.co.uk website can only be returned using either the free
returns option or by self-post. We
cannot process refunds for any online orders returned to our physical shops.
If
you receive a damage, faulty product or suffer an allergic reaction, please
contact our Customer Care team in the first instance.
RETURNING
A PRODUCT
To
register your returns using our Free UK returns service:
- When
you are ready to return, click here to get started.
- Enter
your order number (without any letter at the end) and delivery postcode/ email
address and select the items to be returned and reason for return.
- Choose
your most convenient return method.
For
printless option, your QR code is valid for 30 days and can be used at any
drop-off point that offers the same returns service as the one you selected
when creating your return.
To
find the nearest drop-off location click here.
Channel-Islands:
Self-Post option only is available – We will reimburse the returns postage up
to a maximum of £10
SEPHORA STORES RETURNS & EXCHANGE POLICY
Our
in-store returns policy allows a full refund or exchange within 14 days of purchase,
provided that goods are returned in their original condition, with unopened
packaging and accompanied by a till receipt.
Items
must be returned in a sellable condition. Customer hygiene and safety is
paramount, items can only be returned for a refund if they are unopened, unused
and with all tampers resistant seals, packaging and any cellophane intact.
We
are unable to offer a refund or replacement on items that are note re-sellable
and reserve the right to not return non-compliant returns for health and safety
purpose.
RESPONSIBILITY
We
recommend a photograph is taken of the item prior to returning it if you are
concerned about damage during its return journey, and we recommend you keep
your proof of return until the refund has been processed as it may be required.
Please
note that we do not accept returns of personalised products.
Free
Gift must also be returned before your refund can be processed. If the free
gift is not returned, we reserve the right to deduct the value of the free gift
from your refund.
If
your electrical item become defective past the return period, please contact
our Customer Care team to have an RMA return code provided.
We
do not accept returns after the applicable return period above.
*Please note that we reserve the right not to accept orders from customers
with unusual or suspicious returns behaviour and used products or returns ineligible
for a refund will not be shipped back.